Listen, we are far beyond the days when we could get by doing the status quo. We live in a world that is exponentially growing. In a world where AI will soon be a thing (like an actual everyday thing). My question to you is, what are you doing to develop the knowledge base of your business?
"Don't let your special character and values, the secret that you know and no one else does, the truth - don't let that get swallowed up by the great chewing complacency.” - Aesop
Complacency is comfortable. Why do more than what I’m being paid to do?
Those two words are reason enough, in my opinion. Think of this, Ninety-one percent of Millennials (born between 1977-1997) expect to stay in a job for less than three years. A majority of Baby Boomers would think that having 15-20 jobs over a career is crazy (they average far fewer <10). Business changes. Your company needs to be adaptive, pro-active. Creating a culture of learning will help you achieve this.
Let’s look at how you can lay the foundations of a learning culture.
At it’s essence, learning is about doing new things. When you do new things, you make mistakes. Traditional organizations punish mistakes, so are they looking at mistakes the wrong way? I don’t think there is a straight answer to this question. Some mistakes have consequences and could cost someone their job. At the same time, failure is simply the price we pay to achieve success (John C. Maxwell).
I like to start out with baseline measurables. If we’re trying to improve our sales pipeline, where does it sit now? Keep in mind, this approach makes it easy to overlook intangibles. Make sure to consider employee fulfillment and other qualitative benefits this new undertaking will provide.
By creating a space for trying new things (beyond basic training), making blatant mistakes is actually productive. Here at TQS Tech, we are trying setting up the foundations for this space and calling it “UX Workshops.” Our goal is to improve the usability of our products while learning the universal concepts to allow us to achieve this.
This approach is very people centric. Your business can get smarter with new technologies as well but if your employees fight against adoption, you’ll be struggling to hit your company goals. Lets face it, every technology solution requires a process change. Introduce as much of this process change as possible and communicate why this initiative aligns with the company goals. It may still be an uphill battle but upper management will have your back.
Momentum is a big key at this point. After a couple weeks, you may see your performance indicator start to move. Even if it’s a minor jump, don’t forget about those qualitative benefits. Group members motivation is paramount. Our UX group utilizes worksheets / exercises to engage the team members in thinking outside of the day-to-day tasks. Members of the group report a sense of empowerment throughout the process.
Learning Cultures Support New Technologies.
"IT changes so fast. Every day there are new technologies, new ways of doing things, new innovations that can make businesses smarter, help them move faster in response to market conditions, help them get an edge on the competition. A culture of learning is important for businesses to maintain current skills, stay on top of new and emerging tech, and get a market advantage," says Tim Low, vice president of marketing at PayScale.
A culture of learning will help your business stay flexible. The sooner you start, the easier it is.